Frequently Asked Questions FAQ's
Q: Are all the paintings original?
A: Yes, each painting is an original, one-of-a-kind work created by Johanci.
Q: How long will delivery take?
A: Please allow up to 14 days for specialist packing and delivery within the UK.
Q: Do you ship internationally?
A: Yes, we do. If you are ordering from outside the UK, please email [email protected] for a shipping and customs quote before purchasing.
Q: Can I return a painting if I change my mind?
A: Returns will be accepted within 24 hours of notifying Johanci at receipt and if the purchaser returns the artwork at own cost, without any damages within 7 days of purchase. Refunds processed at return. Returns for bespoke artwork will be considered at the time the order is placed.
Customer Service
Please email [email protected] with any questions you may have.
We are dedicated to delivering an exceptional experience when acquiring original artwork.
Delivery Information
- Each painting is meticulously prepared using specialist packing to ensure it arrives in pristine condition.
- Please allow up to 14 days for bespoke packing and secure delivery within the UK.
- We partner with DHL and provide tracking details upon dispatch.
International Purchasers – Please email [email protected] before purchasing a painting from outside the UK, as international shipping involve additional costs (customs, import tax) and require discussion. We ship internationally via DHL and provide tracking details upon dispatch.
Returns & Refunds – Notify Johanci within 24 hours of receipt to arrange a return. Artwork must be returned undamaged, at the purchaser's expense, within 7 days of purchase for a refund.
Contact Hours
- Monday to Friday, 9:00 am to 5:00 pm.
- We aim to respond to all enquiries within 48 hours.
Phone +44 7774 326213
Mail [email protected]
Instagram johanci.art
Facebook OriginalArtJohanci
We are dedicated to delivering an exceptional experience when acquiring original artwork.
Delivery Information
- Each painting is meticulously prepared using specialist packing to ensure it arrives in pristine condition.
- Please allow up to 14 days for bespoke packing and secure delivery within the UK.
- We partner with DHL and provide tracking details upon dispatch.
International Purchasers – Please email [email protected] before purchasing a painting from outside the UK, as international shipping involve additional costs (customs, import tax) and require discussion. We ship internationally via DHL and provide tracking details upon dispatch.
Returns & Refunds – Notify Johanci within 24 hours of receipt to arrange a return. Artwork must be returned undamaged, at the purchaser's expense, within 7 days of purchase for a refund.
Contact Hours
- Monday to Friday, 9:00 am to 5:00 pm.
- We aim to respond to all enquiries within 48 hours.
Phone +44 7774 326213
Mail [email protected]
Instagram johanci.art
Facebook OriginalArtJohanci